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Customer Care 

About Sample and Cost

Usually we supply free samples ( total value under 5 USD) if you have a Fedex, DHL, or TNT freight collectable account or agree to pay the courier freight

If total sample value over 5 USD, please pay for the sample cost and courier freight to our office. We will send the samples to you after receipt of your payment.

We do not deal with those who just talk. please don't mind the sample charge. if you want the samples, please pay the sample fee and delivery fee, and all that will be paid back when you order the products.


How Can I Place an Order? 

Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice with bank details for your order. We need to know the following information for your order:

* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers or item name, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepaid )
* Forwarder's contact details ( in China or Hong Kong, need this info when freight collected )


Payment Terms

Cash; L/C at sight; Wire Transfer(T/T); Western Union; For small order, we can accept paypal.

 
Return Policy

CG Tech. values our customer's satisfaction. If you are at all unsatisfied with our product, our service, or just the way we look, you are free to return our product within 14 days of receipt. Buyer will be responsible with return shipping, and credit will be given immediately upon receipt of returned product. To save time and energy, simply return our product back in the same box (or different) of which it was received, and filled in the simple return form provided in your shipment, and we will give you full refund back excluding cost of shipping. All sales are final after 14 days from the date which it was received.


Customer Care Hours:

Customer service will be standing by for your questions from 9:00AM to 6:00PM PST. Every talk about customer service these days please let our action and speed of response speak for ourselves.


Product Warranty:

Most of our items come with a 1 year manufacturer's warranty from date of the purchase. The warranty applies to products that, due to manufacturing defects, are unable to perform its orginal intended function. Prove of purchase including date of purchase must be presented to qualify for an exchange. Warranty allows for exchange of a brand new unit, including one way shipping from CG Tech to the buyer. Any tempering with the product beyond its normal and intended usage will void the warranty stated above.


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